Terms & Conditions

These terms apply when you buy a travel eSIM or a UK mobile plan on acquatelecom.com, and when you use our website. By placing an order you agree to them. Nothing in these terms affects your statutory rights as a consumer.

1. Travel eSIM

• A travel eSIM is a prepaid data allowance for the destination and size shown at checkout (for example "Italy, 5GB, 30 days"). Prices are shown in US dollars; Stripe may show you the equivalent in your local currency at checkout.
• After payment we email the eSIM QR code and activation details to the address you gave us, normally within minutes. The eSIM can be installed once, on one eSIM-capable, carrier-unlocked device. Please check your device supports eSIM before buying — we cannot refund an eSIM because a device is incompatible or locked.
• The validity period starts when the eSIM first connects to a network in the destination, and the allowance expires at the end of that period or when it is used up, whichever is first. Unused data is not refundable or transferable.
• Service is provided over partner mobile networks. Coverage, speed and availability depend on those networks and on your device and location, and may vary.
• Right to cancel. An eSIM is digital content. You have 14 days from purchase to cancel for a full refund unless the eSIM has been installed or has connected to a network, at which point the service has started with your agreement and the right to cancel is lost. To cancel, email us with your order reference.
• If we are unable to deliver a working eSIM we will refund you in full.

2. UK mobile plans

• UK plans are monthly rolling subscriptions billed in pounds sterling to the card you give us, with no minimum term. You can cancel at any time and the plan ends at the end of the paid month.
• Plans include the calls, texts and data described at checkout for use in the UK, plus EU roaming subject to a fair-use limit. Data allowances reset each month; unused allowance does not carry over.
• You have a 14-day right to cancel from the day you receive the SIM. If you ask us to start service within those 14 days and then cancel, we may charge a proportionate amount for the service used.
• You may keep your existing number by giving us a PAC code from your previous provider. You can take your number with you when you leave by requesting a PAC from us.
• We may suspend service if you use it unlawfully, in a way that harms the network or other customers, or in breach of fair use; we will tell you first unless it is an emergency.

3. Payment

Payments are processed by Stripe. We do not see or store your card details. Prices include VAT where applicable.

4. Our liability

We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not liable for losses that are not foreseeable, for business losses, or for loss caused by events outside our reasonable control (including partner network outages). Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law.

5. Website

The content of this site is provided for information. Trade marks and club names belong to their owners. We may change the site, prices and these terms at any time; the terms in force when you order apply to that order.

6. Marketing feature (business customers)

This section applies only to businesses (clubs, brands and partners) that use the Marketing feature of our platform to connect Google Ads or Meta ad accounts.

• Authority. You confirm that the person connecting an account is authorised to do so for your business and that you are entitled to give us access to it.
• What we do. We show your results and make the changes you ask for (pause, resume, budget changes, new campaigns). New campaigns are always created paused and nothing runs until you switch it on.
• Your responsibility. You remain responsible for your ads, your budgets and spend, and for complying with the Google and Meta advertising policies and the law. Charges for ads are billed by Google or Meta to you, not by us.
• Our fee. Our management fee is set out in your agreement with us and is calculated on the ad spend of the accounts you link, from the day after you link them.
• No guarantee. We do not guarantee any advertising result, approval of any ad, or uninterrupted availability of the Google or Meta services.
• Disconnecting. You can disconnect at any time from the Marketing section or from your Google or Meta account settings. See how to disconnect and delete your data.
• Data. We handle advertising data as described in our Privacy Policy.

7. Law

For UK customers these terms are governed by the law of England and Wales and the English courts have jurisdiction (consumers in Scotland or Northern Ireland may also use their local courts). For all other customers, Swiss law applies and the courts of Zug, Switzerland, have jurisdiction, without prejudice to any mandatory consumer protection in your country of residence.