Privacy Policy

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Privacy Policy

Last Updated: 25.11.2024

At Acqua Telecom we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our mobile services. We adhere to the General Data Protection Regulation (GDPR) for customers located in the European Union (EU) and the European Economic Area (EEA).

1. Data Controller

Acqua Telecom ("we," "us," or "our") is the data controller responsible for processing your personal data.

Contact Information: Acqua Telecom D.A.R.
Forchwaldstrasse 30A, Walchwil 6318 CH
Email: operations@acquatelecom.com

 

2. Information We Collect

We may collect the following types of personal data when you interact with our website and services:

• Personal      Identification Information: Name, email address, phone number, and      other contact details.
• Account      Information: Usernames, passwords, and account preferences.
• Payment      Information: Credit card details, billing address, and other      payment-related data when making purchases or subscribing to services.
• Usage      Data: Information about how you use our website, such as pages viewed,      time spent on the site, and interactions with features (e.g., analytics      and cookies).
• Technical      Data: Device type, browser type, IP address, operating system,      location data, and other technical information about your device and      connection.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To      provide and improve our mobile services and website functionality.
• To      process payments and manage subscriptions.
• To      communicate with you, including sending service-related notifications,      updates, and marketing communications (if you have opted in).
• To      comply with legal obligations, such as accounting, tax, or security      requirements.
• To      analyze website usage and optimize user experience through cookies and      other tracking technologies.
• To      prevent fraud and ensure the security of our services.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the GDPR:

• Contractual      necessity: We process personal data to fulfill our contract with you      (e.g., providing services, processing payments).
• Consent:      If we rely on consent to process your data (e.g., for marketing      communications), we will ask for your explicit consent and give you the      option to withdraw it at any time.
• Legitimate      interests: We may process personal data based on our legitimate      interests, such as improving services, marketing, or ensuring security.
• Legal      obligation: We may need to process personal data to comply with legal      obligations (e.g., tax laws).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about how you use our website and services. These technologies help us provide a better user experience, track website performance, and display relevant advertising.

You can manage your cookie preferences through your browser settings or by using the cookie consent tool on our website. For more details, please see our Cookie Policy.

6. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your data in the following circumstances:

• Service      providers: We may share your data with third-party vendors who assist      in delivering services, such as payment processors, hosting providers, and      marketing platforms.
• Legal      requirements: We may disclose your data if required by law or in      response to a legal request (e.g., government authorities or regulatory      bodies).
• Business      transfers: If our company is involved in a merger, acquisition, or      sale of assets, your personal data may be transferred as part of the      transaction.

7. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) for processing. If we do so, we will ensure that appropriate safeguards are in place to protect your data, such as using Standard Contractual Clauses (SCCs) or other legally approved mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete or anonymize it.

9. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right      to Access: You have the right to request access to your personal data      that we hold.
• Right      to Rectification: You have the right to correct any inaccurate or      incomplete data we hold about you.
• Right      to Erasure: You have the right to request the deletion of your      personal data under certain conditions.
• Right      to Restriction of Processing: You have the right to request that we      restrict the processing of your personal data in certain circumstances.
• Right      to Data Portability: You have the right to request a copy of your      personal data in a structured, commonly used, and machine-readable format.
• Right      to Object: You have the right to object to the processing of your      personal data in certain situations, including direct marketing.
• Right      to Withdraw Consent: If we process your data based on consent, you      have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided above.

10. Security of Your Information

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. While we use reasonable efforts to safeguard your data, please note that no data transmission over the internet is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us at:

Acqua Telecom D.A.R.
Email: ra@acquatelecom.com
 

Postal Address: Forchwaldstrasse 30A, Walchwil 6318 CH

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.